Help
Answers about booking, tickets and changes.
Booking
How do I book?
Choose an attraction, then a day, a time slot and the number of tickets. Before you pay, we show the date and time again on a separate screen so you can check them.
Why do some tickets need my name?
Some venues, such as the Colosseum, the Alhambra and The Last Supper, issue tickets in the visitor’s name. Enter names exactly as on your ID, because they may be checked at the entrance.
Are you the official ticket office?
No. The site is operated by entryticket s.r.o., an independent ticket service that is not affiliated with the venues. Every ticket page shows the box-office price for comparison.
Your tickets
Where is my ticket?
After payment it arrives by email and appears under “My tickets”. [DELIVERY TIME]
Do I need to print it?
No. Show the QR code on your phone. [VENUE EXCEPTIONS]
Does it work offline?
[OFFLINE ACCESS – depends on app or website]
Changes and cancellations
Can I change the date?
Yes, free of charge up to 24 hours before your time slot, if the new date is available. The conditions are also shown next to the booking button on every ticket page.
How do I cancel?
Free of charge up to 24 hours before your time slot: use the link in your confirmation email or write to us. We refund the full price within 14 days. Later cancellations are not refunded.
What if the venue closes unexpectedly?
You get a full refund within 14 days, or a free new date if you prefer.
Payment and invoices
Which payment methods do you accept?
[PAYMENT METHODS]
Will I get an invoice?
Yes. You receive an invoice by email together with your booking confirmation.
At the venue
What can I bring?
Every ticket page has an “Allowed / Not allowed” list covering bags, photos and dress codes.
What if I arrive late?
Many timed tickets are only valid in your slot – for example The Last Supper and the Nasrid Palaces at the Alhambra. Check the ticket page.
Still need help?
Email: [EMAIL] · Phone: [PHONE] · Hours: [HOURS]