Terms and Conditions
Last updated: 9 November 2026
1. Who we are
This website is operated by entryticket s.r.o., Tallerova 4, 811 02 Bratislava – Staré Mesto, Slovakia, registered in the Obchodný register Mestského súdu Bratislava III, oddiel: Sro, vložka č. 170573/B, IČO 55548563, DIČ 2122024564, IČ DPH SK2122024564 (“we”). Contact: [EMAIL].
2. Our role
We are an independent ticket service. We are not the official ticket office of the venues and are not affiliated with them. We buy and sell entry tickets to attractions; the visit itself is provided by the venue, whose own rules apply on site. Every ticket page shows the box-office price for comparison.
3. Booking and contract
The contract is formed when you receive our booking confirmation by email. Check the date, time and names before you pay; we show them in a separate confirmation step.
4. Prices and payment
Prices are shown in euros and include VAT. Our service fee is included in the price shown; the box-office price is shown next to it for comparison. Payment is processed by [PAYMENT PROVIDER].
5. Changes and cancellations
You can cancel any ticket free of charge up to 24 hours before the start of your time slot; we refund the full price to the original payment method within 14 days. Cancellations made less than 24 hours before the time slot, and missed visits, are not refunded. To cancel, use the link in your confirmation email or write to [EMAIL].
6. Right of withdrawal
Under EU consumer law and the Slovak Consumer Protection Act, the 14-day right of withdrawal does not apply to leisure services booked for a specific date or period (Article 16(l) of Directive 2011/83/EU). Our free cancellation up to 24 hours before the time slot (point 5) applies instead.
7. Venue closures
If a venue cancels your visit or is closed on your date, we refund the full price, including our fee, within 14 days. If you prefer, we rebook you for another available date free of charge instead.
8. Named tickets and entry
Some venues require the visitor’s name and ID. Entry may be refused if the details do not match, if you arrive outside your time slot or if you break the venue’s rules; in these cases no refund is due, except under point 5 or 7.
9. Liability
We are responsible for selling and delivering your ticket correctly, in accordance with the Slovak Civil Code. We are not responsible for the venue’s own services, its opening hours or decisions made on site, or for indirect losses such as missed travel connections. Nothing in these terms limits liability that cannot be limited by law, including liability for intentional or grossly negligent conduct.
10. Complaints and disputes
Write to us at [EMAIL]; we reply within 14 days and settle complaints within 30 days at the latest. If you are a consumer and are not satisfied with our answer, you can turn to the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Prievozská 32, 827 99 Bratislava, www.soi.sk) as the alternative dispute resolution body, or to the consumer protection authority in your country. These terms are governed by Slovak law; as a consumer you keep the protection given by the mandatory law of your country of residence.